Can I make changes to my reservation?

No. If you want to make a change in your reservation you must cancel it and do it again. For special cases or doubts, you can contact us by calling 669 726 252 or by sending an email to


Can I cancel my reservation?

Yes, but must be notified in advance to receive the refund. If there are 50 days or more, the refund of the reservation will be 100%. If you communicate it from 20 to 49 days in advance you will be reimbursed 40%. From that date (less than 20 days), the amount will not be refundable.

How can I cancel my reservation?

You can cancel your reservation at any time before your stay. To do this, you must enter your customer account in the Booking History or by the reference number if you have a guest account, and click on Cancel reservation.

If you cancel your reservation, your refund will be governed by the cancellation policy of Al-Qsar.


What happens if I am informed that the accommodation for which I have already paid will not be available?

In an exceptional case you are informed that the accommodation you have paid is not available you will be refunded 100% of the amount and you will be given the possibility to indicate another date for the reservation with an additional 20% discount.